{"id":107,"date":"2022-08-16T11:38:09","date_gmt":"2022-08-16T14:38:09","guid":{"rendered":"https:\/\/amellie.com.br\/refund-and-return-policy\/"},"modified":"2022-09-10T11:39:15","modified_gmt":"2022-09-10T14:39:15","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/amellie.com.br\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"
\n

TROCAS E DEVOLU\u00c7\u00d5ES<\/h1> \n<\/header> \n
\n

ENTREGA E FRETE<\/b><\/p> \n

A Amellie tem parceria com os Correios e transportadoras para a entrega de seus produtos f\u00edsicos, cujo tempo de transporte pode variar de acordo com a regi\u00e3o do destinat\u00e1rio e com o modo de envio escolhido. A estimativa do prazo de envio \u00e9 dada ao finalizar o pedido ou voc\u00ea pode consultar na pr\u00f3pria p\u00e1gina do produto. De qualquer modo, pedimos para que esteja atento com o status de seu pedido e se certifique que haver\u00e1 algu\u00e9m apto para receber a encomenda.<\/p> \n

Todos os pedidos a serem entregues estar\u00e3o em caixas ou envelopes personalizados e estar\u00e3o lacrados. Caso o consumidor constate que a embalagem esteja violada, a sugest\u00e3o \u00e9 que esta seja recusada no momento da entrega, evitando assim posteriores transtornos. Neste caso, pedimos que o cliente entre em contato com a Amellie atrav\u00e9s do link \u201cFale conosco\u201d.<\/p> \n

Voc\u00ea poder\u00e1 seguir o status de seu pedido atrav\u00e9s do link enviado por e-mail ou logando em nossa p\u00e1gina e acessando \u201cMeus Pedidos\u201d.<\/p> \n

\u00a0<\/p> \n

Importante<\/b>: Projetos Digitais (PDF) n\u00e3o s\u00e3o enviados por email. Ap\u00f3s a aprova\u00e7\u00e3o e confirma\u00e7\u00e3o do pagamento, o cliente ter\u00e1 acesso ao link para download do arquivo:<\/p> \n

    \n
  1. Na pr\u00f3pria p\u00e1gina de confirma\u00e7\u00e3o da compra em caso de pagamentos com cart\u00e3o<\/li> \n
  2. Na se\u00e7\u00e3o de \u201cMeus Pedidos\u201d da \u00e1rea logada do cliente<\/li> \n
  3. No\u00a0e-mail<\/i>\u00a0enviado automaticamente para o cliente<\/li> \n<\/ol> \n

    Lembramos que o arquivo ficar\u00e1 dispon\u00edvel para download por um prazo de 90 dias e o cliente poder\u00e1 fazer download at\u00e9 5 vezes.<\/p> \n

    Por \u00faltimo, refor\u00e7amos que a maioria dos projetos (instru\u00e7\u00f5es, refer\u00eancias, etc.) est\u00e3o apenas\u00a0P<\/strong>ortugu\u00eas do Brasil<\/strong>, sem tradu\u00e7\u00e3o para outras l\u00ednguas.<\/p> \n

    TROCA E DEVOLU\u00c7\u00c3O<\/b><\/p> \n

    A Amellie efetuar\u00e1 a troca do(s) produto(s) adquirido(s) por seus Clientes, de acordo com o previsto no C\u00f3digo de Defesa do Consumidor (Brasil). O\u00a0 prazo para solicita\u00e7\u00e3o de troca\/devolu\u00e7\u00e3o \u00e9 de at\u00e9 7 (sete) dias corridos, contando da data do recebimento do produto.<\/p> \n

    Given the nature of the products sold (patterns that can be easily copied), we warn you that we only accept the return or exchange of products as long as they are in their original box and that they have not been opened\/seal violated, without signs of use or violation of the original seal.<\/p> \n

    Assim que apontarmos a devolu\u00e7\u00e3o do pedido original, procederemos ao reembolso do valor cobrado atrav\u00e9s do mesmo meio de pagamento utilizado ou ao envio do novo produto pedido. Caso a troca seja por produto de menor valor, o cliente abrir\u00e1 m\u00e3o da diferen\u00e7a de valor. Caso a troca seja por produto de maior valor, o cliente dever\u00e1 pagar a diferen\u00e7a de valor atrav\u00e9s do meio de pagamento acordado com a loja.\u00a0<\/p> \n

    Important<\/b>: The purchase of an ePattern (PDF) is final and cannot be exchanged or returned due to the definite nature of the shipment. Additionally, the consumer agrees that, when purchasing patterns (in paper or PDF), (i) a watermark will be added with the consumer’s name and e-mail and (ii) any leakage of this information in the digital project files (PDF) will be sole responsibility of the consumer<\/p> \n

    This is solely intended to mitigate the risk of improper sharing on the Internet of patterns created by the company under copyright protection.<\/p> \n<\/div> \n","protected":false},"excerpt":{"rendered":"

    TROCAS E DEVOLU\u00c7\u00d5ES ENTREGA E FRETE A Amellie tem parceria com os Correios e transportadoras<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-107","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Return Policy - Amellie<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/amellie.com.br\/en\/refund-and-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Return Policy - Amellie\" \/>\n<meta property=\"og:description\" content=\" TROCAS E DEVOLU\u00c7\u00d5ES ENTREGA E FRETE A Amellie tem parceria com os Correios e transportadoras\" \/>\n<meta property=\"og:url\" content=\"https:\/\/amellie.com.br\/en\/refund-and-return-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Amellie\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/amelliebonecas\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-10T14:39:15+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/amellie.com.br\/en\/refund-and-return-policy\/\",\"url\":\"https:\/\/amellie.com.br\/en\/refund-and-return-policy\/\",\"name\":\"Refund and Return Policy - 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